Refund Policy

At Lajiba Store, we are committed to providing high-quality health supplements and excellent customer service. Please review our Refund Policy carefully to understand the conditions under which refunds are granted.

Eligibility for Refunds

We offer refunds only for products that are damaged upon delivery. To be eligible for a refund, you must meet the following conditions:

1. Proof of Damage: You must provide clear video evidence showing the damaged product. The video should be recorded while unboxing the package to verify the condition of the item upon receipt.
2. Timely Reporting: The video proof and refund request must be submitted within [Insert Timeframe, e.g., 48 hours] of receiving the product.

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Products without video proof of damage.
• Damage caused after delivery (e.g., improper handling, storage issues).
• Change of mind, dissatisfaction with taste, or personal preferences.
• Incorrect orders placed by the customer without contacting support before shipment.

How to Request a Refund

To request a refund:

1. Email us at [Insert Contact Email] with the subject line “Refund Request – [Order Number].”
2. Attach the unboxing video clearly showing the damaged product.
3. Include your order details (name, order number, and date of purchase).

Refund Process

• Once we receive and review your video proof, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7–10 business days
• In some cases, we may request that the damaged product be returned before the refund is issued.